Tata Consultancy Services (TCS) has entered into partnership with The Walton Centre NHS Foundation Trust (The Walton Centre), to develop digital solutions that increase the productivity of specialists, reduce waiting times for patients, and enhance the experience.
To begin with, the two organizations will focus on transforming the experience for outpatient referrals to neurologists. According to The Walton Centre, patients with headaches make up the largest number of such referrals, with a three-month average waiting period to be seen by a consultant. TCS will develop an innovative artificial intelligence-based chatbot, which could transform the way headache patients are diagnosed and treated at the centre in Liverpool.
The chatbot will interact with patients being referred to a neurology or headache specialist and collect details of their condition and the symptoms through a structured set of questions. This will be used to compile a detailed medical history which clinicians can review before the first appointment with that patient and recommend a further course of action.
TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.
