TCS collaborates with CareScout to help American families

29 Sep 2022 Evaluate

Tata Consultancy Services (TCS) has collaborated with CareScout to help American families access quality long-term care in a timely and effortless manner by connecting them with the right care facilities through a marketplace. Taking a design-thinking approach, TCS collaborated with CareScout to understand the challenges, existing architecture, and latent needs of the end users. Information gaps and bottlenecks were identified to create a solution blueprint that streamlined the processes and data flows and significantly improved customer experience. Additionally, TCS defined the product roadmap and helped craft a playbook for its market positioning and customer targeting.

The solution enables long term care providers such as home health agencies, assisted living facilities, nursing homes, continued care retirement centers, independent living facilities, hospices, and adult day health centers across the US to register their facilities and provide details about services. The marketplace offers a seamless self-onboarding experience to CareScout users, with smart notifications and alerts assisting them to complete their profiles. With the help of its powerful data and analytics engine, the users can find and connect with the facilities nearest to them. In addition, the marketplace and its lead generation portal for facility providers will help CareScout chart its overall growth and establish competitive differentiation.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

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