IIFL Finance has collaborated with Credgenics, the leading provider of SaaS-based collections and debt resolution technology solutions worldwide, to implement Credgenics' end-to-end debt collections technology platform. Credgenics AI-powered collections platform, deployed at IIFL Finance, covers a range of solutions across the collections stages from pre-due management to post-due recoveries.
The platform has enabled completely digitized loan collections at IIFL with ML-based analytical capabilities to segment borrowers and roll out tailored collections strategies. With Credgenics, IIFL has implemented a multichannel strategic digital communications approach resulting in reduced bounce rates, higher recoveries, and enhanced customer engagement.
IIFL Finance is an Indian diversified financial services company.
