Tata Consultancy Services (TCS) has been ranked number one for customer satisfaction in Switzerland, in an independent survey of CXOs from top IT spending organizations by Whitelane Research and Navisco. Whitelane Research’s 2022 IT Sourcing Study is based on responses from 210 CIOs and senior decision makers across the Netherlands. The research investigated over 430 unique IT sourcing relationships to assess service providers on eight Key Performance Indicators (KPIs), including service delivery, relationship, commercial and transformation.
The company has achieved the top position in customer satisfaction for the tenth time, with an overall satisfaction score of 82%, compared to the industry average of 74%. TCS demonstrated strong results across multiple dimensions and KPIs. It scored highly in Business Understanding (81% vs average of 76%) and Sustainability (77% vs average of 72%).
TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.
| Company Name | CMP |
|---|---|
| TCS | 2069.05 |
| Infosys | 1068.05 |
| HCL Technologies | 1162.65 |
| Wipro | 175.35 |
| Tech Mahindra | 1455.45 |
| View more.. | |
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