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Firstsource Solutions launches new product ‘FCI’

21 Feb 2013 Evaluate

Firstsource Solutions (FSL) has launched its new product First Customer Intelligence (FCI), aimed at helping organizations gain actionable customer insights. FCI allows organizations to maintain a clear view of customer experiences, the service quality delivered and handling of customer concerns.

By leveraging FCI, organizations will be able to improve customer experience, reduce costs and increase revenues across products, processes, customer channels, web strategy and agent performance. Powered by the Firstsource Customer Insight Framework, FCI measures customer sentiment, emotions and behavior across multiple communication channels at an early stage in the customer interaction.

Besides, FCI can also be deployed for product launches, test campaigns, market hypothesis, as well as customer profiling through analysis of trigger-based measurement processes. FCI has in-built algorithms and can be integrated with the organization’s customer relationship management (CRM) systems.

Firstsource Solutions is a global provider of business process management services. The company offers wide range of services in area of banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle that includes customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

Firstsource Solution Share Price

217.90 -7.10 (-3.16%)
24-Apr-2026 09:59 View Price Chart
Peers
Company Name CMP
eClerx Services 1443.70
Info Edge 1003.00
Firstsource Solution 217.90
Affle 3i 1407.90
Hinduja Global Soln. 410.10
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