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Firstsource Solutions inches up on launching new product ‘FCI’

Firstsource Solutions Ltd. | BPO/ITeS | IT & ITES | BSE: 532809 | NSE: FSL

21 Feb 2013 Evaluate

Firstsource Solutions is currently trading at Rs. 11.04, up by 0.06 points or 0.55% from its previous closing of Rs. 10.98 on the BSE.

The scrip opened at Rs. 10.86 and has touched a high and low of Rs. 11.18 and Rs. 10.85 respectively. So far 56,000 shares were traded on the counter.

The BSE group 'B' stock of face value Rs. 10 has touched a 52 week high of Rs. 15.14 on 24-Feb-2012 and a 52 week low of Rs. 8.05 on 27-Jul-2012.

Last one week high and low of the scrip stood at Rs. 11.50 and Rs. 10.40 respectively. The current market cap of the company is Rs. 726 crore.

The promoters holding in the company stood at 49.50% while Institutions and Non-Institutions held 7.32% and 43.18% respectively.

Firstsource Solutions (FSL) has launched its new product First Customer Intelligence (FCI), aimed at helping organizations gain actionable customer insights. FCI allows organizations to maintain a clear view of customer experiences, the service quality delivered and handling of customer concerns.

By leveraging FCI, organizations will be able to improve customer experience, reduce costs and increase revenues across products, processes, customer channels, web strategy and agent performance. Powered by the Firstsource Customer Insight Framework, FCI measures customer sentiment, emotions and behavior across multiple communication channels at an early stage in the customer interaction.

Besides, FCI can also be deployed for product launches, test campaigns, market hypothesis, as well as customer profiling through analysis of trigger-based measurement processes. FCI has in-built algorithms and can be integrated with the organization’s customer relationship management (CRM) systems.

Firstsource Solutions is a global provider of business process management services. The company offers wide range of services in area of banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle that includes customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

Firstsource Solution Share Price

225.00 0.75 (0.33%)

23-Apr-2026 16:59 View Price Chart

Peers

Company Name	CMP
eClerx Services	1485.35
Info Edge	1018.00
Firstsource Solution	225.00
Affle 3i	1431.75
Hinduja Global Soln.	413.10
View more..

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Firstsource Solutions inches up on launching new product ‘FCI’

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