Tata Communications, a leading provider of A New World of Communications has signed strategic voice solutions agreement with UPC Wholesale, under which Tata Communications will provide UPC Wholesale with access to its IP voice switching platform and associated support systems. This provision will enable UPC Wholesale, the European carrier with true local presence and a wholly-owned subsidiary of Liberty Global, Inc., to integrate its different existing voice networks into one single, next-generation platform, saving costs which UPC Wholesale can pass on to its customers.
By gaining access to Tata Communication’s advanced voice routing and traffic management tools and systems, UPC wholesale will be able to implement and centralise the processes needed to better manage operational costs and the quality of international calls for its customers.
UPC Wholesale will continue to benefit from Tata Communications' on-going investments in systems and processes to improve voice call quality. In this past year, the company has implemented a continuous Mean Opinion Score (MOS) voice quality testing and tracking tool to ensure consistent quality across its network, and a direct transit service to improve roaming quality and enable end-to-end HD voice.
Tata Communications has also deployed the industry's first near-real-time False Answer Supervision (FAS) detection and remediation solution and real-time fraud monitoring and prevention tool for its customers. This helps improve end-user experience through the elimination of incorrect billing caused by False Answer Supervision (FAS) which occurs when providers terminate calls fraudulently.
Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.
