Datamatics Global Services has entered into a strategic partnership with Alkermes, a global biopharmaceutical company developing innovative medicines in the fields of neuroscience and oncology. The partnership is focused on enhancing Alkermes’ patient support services for people prescribed Alkermes medicines.
As part of this collaboration, which began with a competitive procurement process during which Datamatics was selected; Datamatics has deployed a remote patient coordinator service staffed with a team of individuals with healthcare experience to support patients in accessing their medicines and reminding them of their appointments. Datamatics is also helping modernize existing systems and processes to enable the Alkermes’ Patient Access Services team to enhance the customer experience.
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