Tech Mahindra has entered into a partnership with Bank of Baroda, to deploy digital solutions to enhance customer experience. As a part of the partnership, Tech Mahindra has set up a first-of-its-kind Centre of Excellence (CoE) for the bank’s Contact Centre to equip them with new-age solutions to meet dynamic customer requirements.
The partnership is aimed at digitally enhancing the operations of Bank of Baroda through the deployment of multiple digital solutions in a single model at Contact Centre. As a part of the partnership, Tech Mahindra will provide its technical and software capabilities to digitalize operations at Contact Centre through solutions like speech analytics, quality monitoring tool, knowledge management portal, conversational Interactive Voice Response (IVR), BOT based training tools, among others.
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