Vodafone Idea (Vi) has joined hand with Truecaller, the world’s leading global communications platform, to make communication with consumers more trusted, safe, and reliable. Amid the rising number of customer service frauds, it is imperative to ensure that the customer interactions are safe and secure through trusted and verified communication from customer-centric businesses.
As a part of this collaboration, Truecaller, through its Verified Business Caller ID solution, has enabled Vi’s customer service and sales team to deliver a secure and enhanced customer communication experience. Vi customers can instantly recognize authentic calls from Vi through Truecaller’s trustworthy call indicators such as the green caller id, tamper-proof brand name and logo, a verified business badge, a category tag, and call reason.
Vodafone Idea is an Aditya Birla Group and Vodafone Group partnership. It is developing world-class infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.
