Infosys has successfully completed the foundation phase of a major digital program for Bendigo and Adelaide Bank, one of Australia's biggest banks. Delivered in collaboration with Microsoft, the program enabled Bendigo and Adelaide Bank to consolidate multiple legacy document management systems into a single enterprise document management system (EDMS) and deliver better customer service.
Using Microsoft’s SharePoint Online, the new platform built with Infosys leveraging Infosys Cobalt cloud offerings allows for democratisation of data, streamlined document storage, and better collaboration across Bendigo and Adelaide Bank. The program stems from Bendigo and Adelaide Bank’s commitment to leverage data for better customer outcomes - and this program plays a key role in strengthening the required data governance.
The consolidation of document management systems into a cloud-based platform also enables a better employee experience. The bank can define security groups and better manage permission levels to meet stringent audit and compliance requirements. The platform has enabled Bendigo and Adelaide Bank to deliver a more uniform user experience across its products and services, while improving privacy and document retention compliance.
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