HGS inaugurates multilingual customer experience hub in Colombia

19 Jul 2023 Evaluate

Hinduja Global Solutions (HGS) has inaugurated its multilingual customer experience (CX) hub in Barranquilla, Colombia. At present, the CX hub has more than 150 employees and is expected to ramp up to more than 300 by the end of 2023. The hub, which initially began operations in November 2022 from a co-working space, is currently supporting clients with English, Spanish, and Portuguese CX requirements. Located in Barranquilla on the northern coast of the country, the new modern contact center location currently supports clients in the logistics and consumer industries and will add other clients subsequently.

HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.


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