SBI Life Insurance launches inbound contact centre

21 Aug 2023 Evaluate

SBI Life Insurance Company has launched its dedicated 24X7 inbound contact centre to address before and after purchase queries related to comprehensive insurance solutions provided by the company. SBI Life, thus, becomes the first private life insurance company in the country to have such an extensive customer care support, which aligns with the company's commitment in enriching customer experience and addressing their insurance needs/queries at their convenience.

SBI Life's 24X7 inbound contact centre is made available to both existing and prospective consumers, 365 days a year. Through the 24X7 customer care support, the insurance company aims to redefine seamless accessibility and interaction with trained professionals. The contact center will provide technical assistance with products or answer customers' questions about their purchases or experiences. Having a readily available support team around the clock offers an avenue for customers to get their queries addressed as per their individual convenience, enhancing customer satisfaction.

SBI Life Insurance Company is carrying on business of life insurance and annuity.


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