Tech Mahindra has launched ‘Ops amplifAIer’ solution. The solution will amplify the productivity of support engineers by providing a single pane integrated view with all the contextual information and tools to resolve issues. It will also enable team collaboration and generative AI assistance capabilities and make the processes future-proofed in a responsible manner.
Tech Mahindra’s Ops amplifAIer solution integrates with existing ITOps tools to collect the contextual information related to an IT ticket/alert and uses generative AI to analyze the collected data. It further identifies the probable root cause, diagnose, recommend remediation actions, and generate the corresponding automation scripts. The solution comes with an enterprise automation catalogue that enables the reuse of automation artefacts like scripts or workflows across the enterprise.
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