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Firstsource Solutions positioned as ‘Leader’ in Everest Group Healthcare Payer Operations PEAK Matrix Assessment

06 Oct 2023 Evaluate

Firstsource Solutions has been positioned as a ‘Leader’ and a ‘Star Performer’ in Everest Group Healthcare Payer Operations PEAK Matrix Assessment 2023. The Healthcare Payer Operations PEAK Matrix assessed 29 service providers' overall vision, capability and market impact, classifying Firstsource among nine payer operations as a ‘Leader’, and one of only two as a ‘Star Performer’ for demonstrating the strongest forward and upward movement in 2022 on the PEAK Matrix.

Firstsource’s Healthcare Payer Operations scored high across all parameters, particularly on considerations of portfolio mix, scope of services offered, and delivery footprint. Calling out Firstsource’s strengths, the report highlighted the proactive investments made by the company toward solutions that cater to the demands of the market, such as the solution built by the company to help clients address Medicaid redetermination and support members through the renewal process. The report also emphasized the investments made by Firstsource in digital solutions and technologies like process mining, AI claims processing, and AI/ML-driven personalized engagement platforms to support the digital transformation journey for clients.

Firstsource Solutions is a global provider of business process management services.


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