Bharti Airtel has launched Airtel CCaaS (Contact Center as a Service) - an industry first omni-channel cloud platform that offers a unified experience for all contact center solution required by an enterprise. Currently, businesses with contact center requirements need to source voice, cloud and software separately from multiple vendors resulting in increased capital and time investments.
Airtel’s innovative CCaaS offering will enable enterprises to reduce these investments significantly, as the platform unifies Voice-as-a-service (VaaS), cloud and the best of contact center software from leading providers including Genesys. The platform will enable enterprises to get started on contact center solutions instantly at affordable monthly costs.
Bharti Airtel is a leading integrated telecommunications company with operations across Asia and Africa.
