Amdocs is collaborating with Bharti Airtel, to drive 5G and IoT monetization and enhance its end-user customer experience. Amdocs will create a digital platform to automate and digitize Airtel’s business operations and help the Indian operator create a single-bundled plan and bill for all its services thereby enhancing customer satisfaction.
Once implemented, the platform will help customers of Airtel Black - its offering that combines all accounts into a single Airtel plan - create their own plan across multiple Airtel offerings, such as mobile, broadband and direct-to-home. This transition will help Airtel offer a unified customer experience, enhance billing accuracy as well as optimize business operations with seamless ecosystem integration and real-time insights, facilitating informed decision making.
Bharti Airtel is a leading integrated telecommunications company with operations across Asia and Africa.
