LTIMindtree has been ranked second in customer satisfaction in the 2023 IT Sourcing Study for Germany, by Whitelane Research, a leading independent organization uniquely focused on IT sourcing studies on trends and satisfaction across Europe. The company's overall customer satisfaction score of 80% is well above the industry average of 74%.
All LTIMindtree customers surveyed for the study affirmed that they were satisfied with the company. Specifically, the company ranked first on service delivery quality and second on transformative innovation. It was also one of the only two companies with 5% or more above average score across all the four KPIs namely, transformative innovation, account management, service delivery and price level.
LTIMindtree (formerly Larsen & Toubro Infotech) is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.
