Hinduja Global Solutions (HGS) has formally launched HGS Agent X, a single, integrated artificial intelligence (AI), automation, and analytics powered user interface providing a state-of-the-art backbone for world-class contact center operations. Agent X streamlines call center agent workflow while enhancing customer interaction.
The first of its kind holistic contact center accelerator, HGS Agent X leans into the power of the voice interaction by transcribing 100% of voice of the customer. Turning this unstructured voice into data provides a 360-degree view of customers desires and uses this insight to power agent engagements with a unified knowledge base and learning and engagement tools.
HGS Agent X is a set of pre-built automation accelerators, designed to speed up implementations of common contact center platforms with standardized modules, improve agent retention by reducing the cognitive load on frontline staff, and reduce operating costs with shorter training times and reduced handles time in one easy-to-use system.
HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
| Company Name | CMP |
|---|---|
| eClerx Services | 1563.75 |
| Info Edge | 1078.15 |
| Firstsource Solution | 231.20 |
| Affle 3i | 1462.25 |
| Hinduja Global Soln. | 415.05 |
| View more.. | |
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