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Govt launches various initiatives for protection of consumer rights

18 Mar 2024 Evaluate

With an aim to empower consumers and protect consumer rights, the government has launched various initiatives including Dissemination of Indian Standard Time through NTP, an Integrated Price Monitoring Dashboard and CCPA website for seamless redressal of violation of consumers rights. The launch of Dissemination of Indian Standard Time through NTP will enable all mobile service providers to synchronize with Indian Standard Time (IST). This will also aid in synchronizing real-time applications in strategic sectors for national security. 

Further, Integrated Price Monitoring Dashboard will provide with data visualization and analytics along with monitoring the daily retail and wholesale prices of 22 essential food commodities through 550 price monitoring centers set up in 34 states / UT. The dashboard is built as multiple pages with each page serving a specific purpose. The government also launched Video Conferencing Facility in the State Consumer Disputes Redressal Commission which enhances Consumer Protection Act 2019's e-filing provisions. 

The launch of CCPA website for seamless redressal of violation of consumers rights as class will enable swift and hassle free filing of complaints by the consumers on class action basis, while also allowing them to choose nature of case, description of the complaint, upload relevant documents/videos and track the progress of their complaint online, in the comfort of their own homes. Further, the website serves as a unified platform to access several advisories, guidelines and orders passed by CCPA which are detrimental to the rights of consumers.


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