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Firstsource Solutions identified as ‘Leader’ and ‘Innovator’ in 2024 NelsonHall NEAT vendor assessment

21 Mar 2024 Evaluate

Firstsource Solutions has been identified as a ‘Leader’ and an ‘Innovator’ in the 2024 NelsonHall NEAT vendor assessment for CX Services Transformation. This recognition underscores Firstsource's strategic capabilities in harnessing the latest in technology and GenAI to drive efficiency, add value and build an enhanced customer experience.  

NelsonHall’s profile of Firstsource recognizes Firstsource for its conversational AI, GenAI, and analytics technology ecosystem, coupled with its implementation capability. Recognizing their strategic leverage of platforms and forging key partnerships, the report underscores the company’s robust plans for expansion across key geographies. It acknowledges Firstsource for collaborating with partners to benchmark, construct custom AI solutions, and integrate and operationalize them. Notably, their GenAI starter kit, featuring four use?cases, is identified as an example of innovative initiatives in this field.

Firstsource Solutions is a global provider of business process management services.


Firstsource Solution Share Price

233.75 -5.50 (-2.30%)
20-Apr-2026 16:59 View Price Chart
Peers
Company Name CMP
eClerx Services 1624.55
Info Edge 1066.80
Firstsource Solution 233.75
Affle 3i 1446.95
Hinduja Global Soln. 416.10
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