Infosys has collaborated with Proximus, Belgium’s leading digital services and communications solutions provider, on the ServiceNow platform. Infosys helped Proximus to standardize its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.
For many years, ServiceNow’s cloud-based platform has been at the center of transformation for enterprise service management in areas of infrastructure, application, and cloud. As part of the engagement, Infosys has overhauled Proximus’ CSM operations with Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey. This has enabled the organization to minimize their ServiceNow platform customizations and accelerate business value.
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