Wipro has been selected by Nokia to overhaul its employee service desk and provide seamless, real-time IT support to a global network of employees. The Wipro team will build a bespoke AI-powered, cloud-based solution for Nokia’s workforce comprising of around 86,700 users globally in 130 countries of operations. The solution aims to enhance the employee experience by providing highly available, modular, secure, and automated services.
Designit, a Wipro company specializing in user experience strategy and implementation, will conduct user research to ensure personalized assistance is offered to employees at the right time. This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment.
Wipro is a leading global information technology, consulting and business process services company.
