Firstsource Solutions launches new webchat product called ‘FirstChat’

11 Jun 2013

Firstsource Solutions (FSL), a global provider of business process outsourcing (BPO) services, has launched a new webchat product called ‘FirstChat’, a web-based customer engagement solution to enable organizations to reduce cost and raise customer satisfaction levels while improving the online customer experience.

Companies can leverage FirstChat across a wide range of areas including customer acquisition, online sales, customer service, technical support, and retention. FirstChat can be used by a range of sectors such as telecom and media, financial services, retail and e-commerce, utilities and B2C companies to facilitate e-service strategies and implement call and email deflection programmes.

Firstsource Solutions is a leading global provider of customized business process outsource services to the telecom & media, banking & financial services and healthcare industries.

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