BT's Seamless Desktop program, powered by the lnfosys customer service experience product AssistEdge, has been awarded the prestigious Global Telecoms Business Innovation Award for 2013 in the Consumer Service Innovation category. The award presented for Seamless Desktop, a transformational customer service experience program deployed by Infosys for Openreach, a BT Group company.
The Infosys AssistEdge customer service experience product is at the core of delivering a role-based unified view of multiple systems for more than 2,500 advisors at Openreach.
Infosys is a global leader in business consulting and technology solutions. As a proven partner focused on building tomorrow’s enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve.