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Auto industry needs to focus on customer service, after-sales and quality assurance: Gadkari

12 Sep 2024 Evaluate

The Minister for Road Transport and Highways Nitin Gadkari has said that the Indian automobile industry is at the cusp of a revolution and it needs to focus on customer service, after-sales and quality assurance. He acknowledged that automotive dealers play a key role in realising the government's mission of a self-reliant India.

The minister said ‘as a distributor of automobiles, you play a pivotal role in the government mission of ‘make in India’ and contribute significantly to realising our vision of self reliant India.’ Stating that the government deeply values the role that FADA and its members play in driving the growth of the Indian economy, he said ‘I want to assure you of the government support to auto retail sector in every possible way.’

Gadkari said the auto retail sector is a major pillar of India's economy, contributing sustainably to GDP, with annual revenue of around Rs 40,000 crore and contributing Rs 95,000 crore in various taxes and levies to both the central and the state governments. Its influence extends beyond the automotive sphere to sectors like finance, insurance and all creating a multiplier action across the economy.  The government's vision for the future of mobility is one of sustainability, innovations and safety. He said ‘we are working towards making into a global leader in green mobility solution.’ He added that FADA's focus on environmentally friendly dealership practices as well as the scrappage policy aligns with this vision. 


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