Tata Consultancy Services, a leading IT services, consulting and business solutions organisation, has been ranked number one for customer satisfaction in a major survey conducted by Whitelane Research in the UK. The research, which surveyed more than 200 of the UK’s top IT spending organisations, evaluated over 700 IT contracts with TCS and 23 other leading service providers to determine performance and levels of satisfaction.
TCS topped the survey in terms of overall satisfaction level, setting the bar at a record high of 78 percent, versus an industry average of 67 percent and low of 59 percent. Whitelane Research cited transformational success, proactivity and relationship improvement as key areas of success for TCS, with the company ranked in the first place for each of these key performance indicators (KPIs).
Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services.