Tech Mahindra and BASE Company have entered into five year managed service agreement for the operations and roll out of the BASE network in Belgium. With this agreement, BASE Company is broadening its partnership with Tech Mahindra, creating highly efficient network operations, where a managed service partner is responsible for both network and IT.
Both the company will partner to realize the expansion and improvement of the network and achieve daily operational excellence in its network systems. Tech Mahindra will be responsible for amongst others mobile site upgrades, maintenance, incident handling, site construction and data centre maintenance for multi-vendor 2G/3G and LTE networks.
As a managed service partner Tech Mahindra is not biased towards any specific equipment vendor and will ensure excellent service management and customer experience for both network and IT with its global Network Operations Centre. BASE Company will retain ownership of the network and of the strategic network planning and development.
BASE, subsidiary of KPN Group, has a leading network position with its 3G dual carrier network supporting speeds of up to 42 Mbps. In addition, BASE has the aim to cover the majority of the country with LTE end-2014.