Thomas Cook (India) and its group company, SOTC Travel have collaborated with LTIMindtree and Fairfax Digital Services to build an agentic AI platform “Dhruv” that is designed to transform the business travel experience. Dhruv, combines the domain expertise of Thomas Cook and SOTC in the travel industry, the technological prowess of LTIMindtree, powered by Voicing.AI and brought together by the global innovation capabilities of Fairfax Digital Services.
Leveraging AI intelligence, it seamlessly orchestrates CRMs, booking management systems, and databases. The platform has been developed by AI experts using purpose-built, industry-specific Large Language Models (LLMs), empowering businesses to simplify complex travel processes, ensuring effortless management of bookings, cancellations, itinerary modifications and more - all through an intuitive, real-time interface.
Thomas Cook (India) (TCIL) is the leading omnichannel travel company in the country offering a broad spectrum of services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Value Added Services and Visa Services.
