Tech Mahindra unveils multi-modal network operations large language model for Telcos

05 Mar 2025 Evaluate

Tech Mahindra has unveiled a new Multi-Modal Network Operations Large Language Model for Telcos, developed using the NVIDIA AI Enterprise software and AWS Cloud infrastructure. The model is based on Llama 3.1 8b instruct model and is heavily customized for telecom networks, by training on large network datasets and applying the latest generative AI and agentic AI frameworks. It is designed to manage vast structured data (events, alarms, counters), unstructured data (logs, MOPs, SOPs, images, text, marketing), and all relevant network data, allowing proactive issue resolution and enhanced service quality. 

This model enables the transformation of traditional telecom networks into fully autonomous networks (L4 and above). While telcos have been implementing AI use cases with a transactional approach, achieving true operational efficiency requires a holistic embedding of AI capabilities within the network. Tech Mahindra, working with NVIDIA and AWS, is facilitating this transition and helping the telecom industry harness the full potential of AI for enhanced performance and operational excellence. 

This collaboration brings together Tech Mahindra’s network automation platform, netOps.ai, Tech Mahindra Optimized Framework TENO that incorporates NVIDIA AI Enterprise software, including NVIDIA NeMo and NIM microservices, along with AWS’s Amazon Elastic Container Registry (Amazon ECR), Amazon Elastic Compute Cloud (Amazon EC2), and Amazon Elastic Kubernetes Service (Amazon EKS). This model empowers telecom operators to transform their networks into intent-based networks, embodying the principles of Self-Driving Networks (Zero x and Self x).

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.


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