RateGain Travel Technologies launches first CRS Integrated AI voice agent for hotels

28 Apr 2025 Evaluate

RateGain Travel Technologies has launched UNO VIVA, the first CRS integrated AI voice agent built for hotels. UNO VIVA is an AI agent built on UNO- RateGain’s AI-powered hotel commerce platform designed to streamline and optimize the reservation journey for hotels. Designed to be deployed independently or with CRS, UNO VIVA manages reservation-related calls with high efficiency and responsiveness. 

Nearly 90% of inbound calls in hotels are repetitive, yet inconsistent responses often lead to missed opportunities, especially for high-value or complex bookings. Meanwhile, challenges like agent fatigue, high attrition, inadequate training, language gaps, and lack of real-time data drive up costs and result in dropped calls. With 40% of voice reservations going unanswered, UNO VIVA provides a scalable, intelligent solution to reduce operational strain, recover lost revenue, and ensure consistent guest experience.

Easy to integrate and to train, UNO VIVA can start providing results within a week and improve average value per booking. Available 24/7, UNO VIVA AI agent can easily process conversations in 18 languages, syncs live rates and availability to eliminate pricing errors, and seamlessly manages bookings sending instant confirmations to guests. Guests can use it to make new reservations, modify existing ones, or even cancel bookings. It can also understand the context of a guest’s need and recommend suitable properties based on location and preferences.

RateGain Travel Technologies is among the leading distribution technology companies globally and it the largest Software as a Service (SaaS) company in the hospitality and travel industry in India.

RateGain Travel Share Price

664.75 -18.60 (-2.72%)
05-Dec-2025 16:59 View Price Chart
Peers
Company Name CMP
TCS 3238.90
Infosys 1615.95
HCL Tech. 1682.85
Wipro 260.00
Tech Mahindra 1569.85
View more..
Register Now to get our Free Newsletter & much more!

© 2025 The Alchemists Ark Pvt. Ltd. All rights reserved. MoneyWorks4Me ® is a registered trademark of The Alchemists Ark Pvt. Ltd.

×