Wipro, a leading global information technology, consulting and outsourcing company and KANA Software, a leader in customer service solutions used by more than 900 organizations worldwide have entered into a strategic partnership to form a joint development center (JDC) to accelerate implementations of the KANA Enterprise customer service suite with an initial focus on the insurance industry. As a preferred strategy partner, Wipro has certified global system integration personnel on KANA technology, enabling Insurers that select KANA solutions to achieve faster implementation schedules and advance their omni-channel customer experience initiatives.
The partnership provides KANA with virtually unlimited systems integration scalability, anchored by Wipro's presence across 57 countries. Wipro and KANA have trained a team of process, technical and business analysts for immediate availability, achieving initial successes with insurance and financial services projects.
Wipro is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better.