Thomas Cook (India), SOTC travel launch ‘TravSure’

02 Jul 2025 Evaluate

In a focused endeavour aimed at bringing back confidence in travel amidst global uncertainty, Thomas Cook (India) and its group company SOTC Travel, have launched ‘TravSure’. This first-of-its-kind, safe travel program reiterates Thomas Cook and SOTC’s customer-first commitment and delivers a stress-free journey with comprehensive support and financial protection.

Emergency situations result in significant disruption to travel plans with cascading challenges for customers--including cancellations, charges and rescheduling. Understanding the multiple pain-points during emergency situations, TravSure has been meaningfully designed to provide customers with 24/7 assistance-support via a dedicated representative. Importantly, the program protects travellers from financial burdens by covering costs that arise during such unforeseen events.

With traditional travel insurance policies typically excluding war/war-like and force majeure scenarios, Thomas Cook & SOTC’s TravSure is a bold industry-first initiative, designed to fill that critical gap and financially safeguard their international group tour customers. The program offers protection against travel emergencies such as flight suspensions, trip curtailments due to war/war-like situations, political unrest, riots, airspace closures, etc. TravSure aims at empowering customers: travel with confidence, knowing that you are protected at every step.

Thomas Cook (India) is the leading omnichannel travel company in the country offering a broad spectrum of services including foreign exchange, corporate travel, mice, leisure travel, value added services, and visa services.


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