Department of Telecommunications (DoT) has imposed penalty of Rs 2.10 lakh on Bharti Airtel for alleged violation of subscriber verification norms. In terms of License agreement, the company is required to ensure adequate verification of customers before enrolling them as subscribers and comply with the instructions issued by DoT in this regard. DoT conducts periodic Customer Application Form Audit (CAF Audit) to confirm compliance with the aforesaid licensing terms and conditions.
Accordingly, DoT conducted sample CAF Audit for May, 2025 and has alleged violation of terms and conditions with respect to the subscriber verification norms under the License Agreement.
Bharti Airtel is a leading integrated telecommunications company with operations across Asia and Africa.
