Anil Ambani owned Reliance Communications (RCom), has reportedly inked a multi-crore deal with technology firm Amdocs to reduce the average call handling time at its customer care centers. The company will use Amdocs’ CRM solution, which would reduce RCom's average call handling time and improve experience for its customers. The solution can support 15,000 CSRs and 1.5 million customer interactions daily.
RCom is India’s foremost and truly integrated telecommunications service provider. The company, with a customer base of about 150 million, including over 2.5 million individual overseas retail customers, ranks among the Top 4 Telecom companies in the world by number of customers in a single country.
