Infosys bags contract from NHSBSA to deliver Future NHS Workforce Solution

14 Oct 2025 Evaluate

Infosys has been awarded a 1.2 billion pound, 15-year contract by the NHS Business Services Authority (NHSBSA) to deliver the Future NHS Workforce Solution. Infosys will develop a cutting-edge, data-driven workforce management solution that will replace the current Electronic Staff Record (ESR) system and continue to pay 1.9 million NHS employees in England and Wales over 55 billion pound in payroll annually. 

Following a rigorous procurement process, Infosys was chosen for its proven track record in delivering large-scale digital transformation programs, its innovative approach to user-centric design, and its commitment to operational excellence. The Future NHS Workforce Solution supports the NHS 10-year Health Plan and the mission to create a workforce that is fit for the future. This will be achieved through investment in infrastructure that will support the NHS workforce with a modern and future-proof solution, giving healthcare workers the tools they need to free up time to continue delivering excellent patient care.

Powered by advanced technologies, the new solution will deliver a modern, flexible, and integrated platform that supports the entire employee lifecycle - from recruitment and onboarding to payroll, career development, and retirement. With intuitive, AI-driven tools, it will streamline workforce planning and enable data-driven decision-making, creating a seamless and user-friendly experience for the NHS staff. Additionally, the solution will empower the NHS workforce to manage their personal information with ease, saving them valuable time. It will also enable seamless integration with other systems, improving the user experience and boosting operational efficiency.

Infosys is a leading provider of consulting, technology, outsourcing and next-generation digital services, enabling clients to execute strategies for their digital transformation.


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