HGS launches interaction intelligence to drive next-gen CX

27 Oct 2025 Evaluate

Hinduja Global Solutions (HGS) has launched Interaction Intelligence, an enterprise-grade artificial intelligence (AI) solution based on the HGS Agent X framework, that transforms Quality Assurance (QA) from a routine customer service function into a powerful strategic asset that delivers actionable insights and intelligence into the clients’ voice.

In an environment where customer expectations for seamless, personalized, and proactive engagement are rapidly rising, HGS’s Interaction Intelligence solution enables enterprises to analyze nearly 100% of customer interactions across omni-channels, thus expanding traditional QA coverage by up to 100 times. This comprehensive data capture and analysis platform fuses conversational, behavioral, and operational metrics in real time, providing deep visibility into compliance, agent performance, and customer loyalty drivers.

Built on decades of domain expertise and data, the solution measures tone, empathy, accuracy, and procedural adherence at scale, creating a holistic and unbiased assessment of interaction quality that translates into measurable operational improvements.

HGS is engaged in Business Process Management and Media and Communication business. It is a digital customer experience (CX) leader.


Hinduja Global Soln. Share Price

470.45 -1.50 (-0.32%)
05-Dec-2025 16:01 View Price Chart
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