TCS expands partnership with Morrisons

Tata Consultancy Services Ltd. | IT - Software | IT & ITES | BSE: 532540 | NSE: TCS

04 Nov 2025 Evaluate

Tata Consultancy Services (TCS) has expanded its decade-long partnership with Morrisons, one of the UK’s largest supermarket chains with 500 stores serving 11 million shoppers each week. As part of this agreement, TCS will help align operations across key business functions including retail, ecommerce, and marketing, increase efficiency, and accelerate Morrisons’ digital transformation.

The engagement is focused on helping Morrisons advance its strategic priorities by enhancing operational efficiency, transforming its loyalty program, improving customer experience, and capturing greater market share. TCS will support this effort by delivering end-to-end engineering services-application design development, testing, and maintenance services, modernizing the legacy platforms, and embedding AI-powered solutions to improve service outcomes. TCS will also set up an automation factory and a Business Intelligent Command Centre (BICC) to enable a 360-degree operation view, proactive issue resolution, and more data-driven decision-making. These changes are designed to not only reduce service disruptions, manual interventions, and response time, but also deliver more consistent and engaging customer experience for shoppers.

Further, TCS will be responsible for transforming the digital platforms in the areas of loyalty, marketing, e-commerce, and retail for Morrisons. This effort supports the grocer’s renewed operating model through AI, automation, and software engineering excellence to deliver new digital products at speed and bring industry-leading solutions to retail. With this initiative, Morrisons has been able to consolidate its vendor base and improve synergy across business areas.

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses. TCS offers a consulting-led, cognitive powered, integrated portfolio of IT, business & technology services, and engineering.

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