Frost & Sullivan highlights Firstsource Solutions for development, deployment of ‘FCI’

08 Oct 2013

Firstsource Solutions, a leading global Business Process Management (BPM) company, has been highlighted for the development and deployment of its First Customer Intelligence (FCI) product in a report by Frost & Sullivan titled Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On. FCI helps the company strengthen its core proposition and add value to its clientele by providing actionable customer insights.

The report focuses on the examples of BPM service providers investing in new operational solutions and processes to meet the communication needs of the omni-channel consumer and how the technology investments are translating into enhanced value for clients and end consumers.

FCI helps clients in reducing cost to serve and customer effort, improving customer experience and increasing revenues by providing actionable insights across products, processes, channels, web strategy and agent performance.

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