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TCS expands partnership with Aviva

18 Dec 2025 Evaluate

Tata Consultancy Services (TCS) has expanded its partnership with Aviva, the UK’s leading Insurance, Wealth and Retirement provider. The end-to-end policy administration services will now expand to cover more than 6.5 million policies, to be managed by TCS’ FCA-regulated subsidiary, Diligenta UK, on behalf of Aviva.

Aviva is entrusting TCS with an additional portfolio of Life Insurance business, enabling similar transformed services, experiences, and outcomes for Aviva’s customers that have characterised the long partnership between TCS and Aviva over the years. This will enable a customer-centric approach to digitisation at an enterprise level which is centred around New Consumer Duty Principles to ensure positive outcomes for customers. This includes self-service capabilities for customers, digitally powered service delivery centres, and a simplified technology landscape.

TCS leverages its BaNCS platform and contextual knowledge to improve service quality and enhance the experience for all stakeholders, including policy holders, advisers, and operational staff. These initiatives enable faster resolutions, improved access to information, and better outcomes for customers. The partnership is a testament to TCS’ commitment to being a trusted innovation partner for leading businesses in the UK. With a 50-year presence, TCS works with over 200 of the nation’s top brands and recently committed to creating 5,000 new jobs across the UK in the next three years.

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses. TCS offers a consulting-led, cognitive powered, integrated portfolio of IT, business & technology services, and engineering.

TCS Share Price

2475.40 -47.15 (-1.87%)
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