Datamatics Global Services has been appointed by SBI Life Insurance (SBI Life), one of India's most trusted life insurers, to redefine underwriting operations using Agentic AI-powered automation. Under this collaboration, SBI Life has implemented the company’s TruAI Underwriting solution, powered by Agentic AI. The platform is designed to assist underwriters in handling complex medical underwriting cases with greater speed, consistency and insight.
TruAI Underwriting ingests and analyzes documents such as medical reports, declarations, and laboratory results, extracting key medical parameters and highlighting potential risk indicators. It generates a consolidated digital case summary and provides intelligent decision support, drawing on underwriting rules and historical outcomes. With self-learning capabilities, the system continuously enhances risk evaluation over time, while final decision authority remains with human underwriters to ensure governance, accountability, and regulatory compliance.
This collaboration marks a significant step toward smarter, more efficient underwriting, enabling SBI Life to enhance decision-making, improve operational efficiency, and elevate the overall customer experience.
Datamatics Global Services provides intelligent solutions for data driven businesses to increase productivity and enhance the customer experience.
