One Point One Solutions has secured a three-year Customer Experience Operations mandate from Vijayanand Travels (VTPL), one of India's leading passenger transportation companies. Under the mandate, the company will deliver end-to-end customer support services for VTPL, aimed at enhancing passenger engagement, improving service responsiveness, and ensuring a seamless travel experience across the company's network.
The engagement will be delivered from the company's Bengaluru delivery centre through a dedicated customer experience team focused on first-contact resolution, faster response times, operational excellence, and superior customer satisfaction.
One Point One Solutions is Thane, Maharashtra based provider of Business Process Management Services.