One Point One Solutions has secured a Customer Experience Centre of Excellence (CoE) mandate valued at Rs 39.32 crore from a leading power utility, further strengthening its enterprise order pipeline and expanding its presence in the critical infrastructure and utilities sector. Under the mandate, the company will deploy its operational and domain capabilities alongside ResolX, its Agentic AI arm, to enhance customer engagement, automate high-volume processes, strengthen analytics-led decision-making and improve service responsiveness.
The integration of AI and automation across a large-scale customer experience environment is expected to create opportunities for greater process efficiency, improved customer experience and scalable delivery, strengthening its positioning as enterprises increasingly transition from traditional outsourcing models towards technology-led, outcome-oriented customer experience operations. The multi-function nature of the mandate expands the company’s engagement beyond conventional contact centre operations and demonstrates its ability to manage end-to-end customer experience ecosystems across physical, voice, digital and back-office channels.
The engagement will be delivered from the company's Navi Mumbai and Indore delivery centres and will cover an integrated customer experience ecosystem comprising customer contact centre operations, Physical Experience Centres (PEC), back-office support and digital customer service functions.
One Point One Solutions is Thane, Maharashtra based provider of Business Process Management Services.
