Infosys McCamish Systems LLC, an Infosys BPO company, has unveiled a transformational customer service platform, VPAS Customer Service Work Desk (CSWD). VPAS CSWD blends the flexibility and configurability of the leading Business Process Management (BPM) software from Pegasystems, with the comprehensive VPAS Policy Administration System from Infosys McCamish to create a powerful and unique web-based customer service platform to enhance operational excellence and customer experience.
The platform offers a unique, configurable desktop with multiple communication options for service representatives. Irrespective of the insurance product, the distribution channel, or the underlying Policy Administration System, it enables delivery of unsurpassed flexibility through customized display of available information. The platform has the ability to leverage multiple Policy Administration Systems for end-to-end servicing of all types of life insurance and annuity contracts.
Infosys BPO, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.
