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Infosys McCamish Systems unveils VPAS Customer Service Work Desk System

12 Dec 2013 Evaluate

Infosys McCamish Systems LLC, an Infosys BPO company, has unveiled a transformational customer service platform, VPAS Customer Service Work Desk (CSWD). VPAS CSWD blends the flexibility and configurability of the leading Business Process Management (BPM) software from Pegasystems, with the comprehensive VPAS Policy Administration System from Infosys McCamish to create a powerful and unique web-based customer service platform to enhance operational excellence and customer experience.

The platform offers a unique, configurable desktop with multiple communication options for service representatives. Irrespective of the insurance product, the distribution channel, or the underlying Policy Administration System, it enables delivery of unsurpassed flexibility through customized display of available information. The platform has the ability to leverage multiple Policy Administration Systems for end-to-end servicing of all types of life insurance and annuity contracts.

Infosys BPO, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.

Infosys Share Price

1318.60 -0.30 (-0.02%)
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Company Name CMP
TCS 2581.65
Infosys 1318.60
HCL Tech. 1442.50
Wipro 204.35
Tech Mahindra 1511.85
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