Firstsource Solutions has unveiled process automation solution -- First Smartomation -- aimed at enabling businesses integrate multiple systems and create interfaces with automation to reduce complex processes and reduce operational expenses.
With addition of the desktop automation process to its customer management solutions, the Mumbai-based firm is aiming companies in the US, the UK and India in the BFSI, telecom and healthcare space.
Firstsource Solutions is a global provider of customized BPO (Business Process Outsourcing) services to the Banking & Financial Services, Insurance, Telecommunications, Media and Publishing and Healthcare sectors.