Idea uses IBM systems to transform postpaid business

04 Mar 2014 Evaluate

Idea Cellular is using IBM’s systems to transform its postpaid business through improvement in customer service, reduction in operational costs and growing revenues. This Postpaid transformation program is part of an existing 10-year business transformation agreement signed in March 2007 between both organizations, to integrate, innovate and transform Idea’s business processes and IT infrastructure.

IBM is also helping Idea to standardise IT processes by introducing a centralised IT system with higher processing capacity and enhanced automation.

Idea Cellular, an AV Birla group company, provides Global System for Mobile communications (GSM)-based wireless service at the pan-India level, it is present in all 22 telecom circles.

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