Bharti Airtel is reportedly planning to extend its outsourcing deal with the US-based IBM for next five years. The deal is expected to be in the range of $550-600 million, making it the largest outsourced project by an Indian telecom company. The contract is expected to be signed in a few days as the earlier one expires this month. The previous 10-year contract was for about $750 million but was gradually scaled up to about $2 billion because of the accelerated growth of Airtel’s subscriber base. The new deal will involve work in the areas of cost efficiencies, data services as well as better customer experience.
Bharti Airtel is a leading integrated telecommunications company with operations in 20 countries across Asia and Africa. The company ranks amongst the top 5 mobile service providers globally in terms of subscribers.
