Jio Platforms, incorporated on November 15, 2019, is a technology platform, built on proprietary digital technology and pan-India digital connectivity as the foundational layer, driving digital transformation in India. Since its inception, it has played a pivotal role in democratising access to digital connectivity and digital services in India. A combination of mobile, fixed broadband and digital services across a unified platform, together with data and customer personalisation, positions the company as a comprehensive digital gateway for accessing the internet, digital services and emerging technologies, including artificial intelligence (AI).

Its business model is built on a proprietary technology stack that it has designed, developed and deployed inhouse. It has vertically integrated technology capabilities across network, device engineering, software and operating systems, and digital applications. This full-stack ownership helps the company to significantly reduce dependency on third-party vendors, provides structural cost advantages, and enables faster innovation cycles. The company and its subsidiaries have applied for multiple patents, across 4G, 5G, 6G cloud-native core network architectures, AI-driven network automation, and other digital technologies within India and outside India.

Its platform is built on five integrated layers: (i) Digital products and services – its consumer applications and enterprise solutions, (ii) Digital connectivity – including its in-house developed network core, platforms and devices; (iii) Phygital access at scale – its phygital distribution network; (iv) Deep customer insights – the customer data and analytics it processes; and (v) Proprietary technology – comprising its intellectual property portfolio and licensed trademarks.

Business area of the company 

The company is mainly engaged in Digital Services, Platform, Application and Software Business.

Products and services of the company

For consumers

• Digital Connectivity (4G, 5G, JioFiber, JioAirFiber): Mobile and fixed broadband services provided by the company’s Material Subsidiary -- Reliance Jio Infocomm (RJIL) to subscribers as per their connectivity plans.
• Digital Entertainment (JioTV+, JioSaavn, JioGames, JioHotstar): Video/music streaming and cloud gaming provided by the company, RJIL and Saavn Media bundled with connectivity plans.
• Cloud and Productivity (JioAICloud, JioPC): Cloud storage and virtual PC services provided by the company to subscribers on bundled or standalone basis.
• Smart Home and IoT (Jio Set-top-box, JioHome): Connected devices enabling home automation. ‘IoT’ (Internet of Things) refers to a network of connected devices and sensors that collect, exchange and act on data with minimal human intervention. Provided by the company and RJIL on device sale or subscription basis.
• AI Products (JioBrain, Google AI Pro): AI assistants and personalised digital experiences provided by the company and Jio Haptik Technologies Limited in partnership with third parties and offered as bundled with the connectivity plans.

For businesses

• Enterprise Connectivity (JioBusiness, Internet Leased Line (ILL), MPLS, VPN): Broadband and leased line connectivity provided by RJIL on a contract-based subscription model.
• Enterprise IoT (JioThings, CPaaS): IoT solutions, or ‘internet of things’ solutions for smart metering, fleet management and industrial monitoring provided by Jio Things and RJIL on device sale or subscription basis.
• Cloud and Security (Managed Wi-Fi, Private 5G, Software-Defined Wide Area Network (SDWAN)79): Enterprise cloud, Wi-Fi, and security solutions provided by the company and RJIL in partnership with Microsoft and Google Cloud on subscription basis.
• Managed Services (Managed Network Operations Centre (NoC), unified communications): End-to-end managed information and communication services provided by the company under contracts.
• Enterprise AI (JioBrain): AI enterprise suite for forecasting, automation and network optimisation provided by the Company on subscription/ usage basis.

Awards, accreditations and recognition

• 2021: ‘CW Innovation Award’ from Computer Weekly in 2021, for the platform ‘ATOM’.
• 2021: ‘Aegis Graham Bell Award’ in the category of 5G innovation and innovation in telecom solution.
• 2022: ‘Small Cell Forum Award 2022’ in the category of outstanding small cell technology in commercial use. 
• 2022: ‘Aegis Graham Bell Award’ in the category of innovation in automation.
• 2023: ‘RedHat APAC Innovation Award 2023’ in the category of digital transformation – hybrid cloud infrastructure. 
• 2023: ‘Ookla Speedtest Award 2023’ in the category of best mobile network, fastest mobile network, best mobile coverage, top rated mobile network, best mobile video experience, best mobile gaming experience, fastest 5G mobile network, best 5G gaming experience and best 5G video experience. 
• 2023: ‘Clarivate South Asia Innovation Award 2023’ in the category of telecommunications. 
• 2023: ‘Voice and Data Excellence Award 2023’ in the category of network services – FWA, 5G hyperscale mobility services and hyperlite enterprise services. 
• 2023: ‘Small Cell Forum Industry Award 2023’ in the category of excellence in commercial deployment by a service provider. 
• 2023: ‘Edge Enablement Award’ at Datacloud Global Awards 2023.
• 2023: Reliance Jio Infocomm received ‘Golden Peacock Award 2023’ for excellence in corporate governance in the telecommunications sector.
• 2024: ‘National Intellectual Property Award 2024’ in the category of top public/ private company for patents filing, grant and commercialization in India in services sector. 
• 2024: ‘WIPO IP Enterprises Trophy’ by World Intellectual Property Organisation. 
• 2024: Gold Award for ‘Radio and 5G Combo Core – Redefining Connectivity’ at SKOCH DX Awards 2024. 
• 2024: Gold Award for ‘JioBrain – providing AI/ML as a service’ at SKOCH DX Awards 2024. 
• 2024: Silver Award for ‘OSS/ BSS and Automation Portfolio’ at SKOCH DX Awards 2024. 
• 2024: ‘National Award for Excellence – 11th Edition’ in the category of AI in telecoms, cloud infrastructure and edge technologies, innovation in telecom services, 5G and network development. 
• 2024: ‘Aegis Graham Bell Award’ in the category of innovation in automation. 
• 2024: ‘5G Award’ at World Communication Awards 2024. 
• 2024: ‘Clarivate South Asia Innovation Award 2024’ in the category of telecommunication.
• 2024: ‘Edge Impact Award’ at Data Cloud Awards 2024. 
• 2024: ‘Telecom Company of the Year Award - India’ at Asian Telecom Awards 2024. 
• 2024: Ranked amongst the world’s 25 strongest brand in the Brand Finance Global 500 Report 2024. 
• 2024: Recognised as 'Global Leader’ in 5G availability at Opensignal’s 5G Global Mobile Network Experience Awards. 
• 2024: Recognised as 'Global Rising Star' for download speed experience, and upload speed experience, 'Regional Winner in South Asia' for download speed experience, and 'Regional Leader in South Asia' for video experience at Opensignal’s Global Mobile Network Experience Awards. 
• 2024: ‘Voice & Data Excellence Award 2024’ in the cloud services category to ‘Telco Cloud Suite’.
• 2024: Reliance Jio Infocomm was Certified as ‘Great Place to Work’ organisation by Great Place to Work.
• 2025: ‘National Award for Excellence -12th Edition’ in the category of best technical implementation for AI, best innovation in telecommunication, innovative product – voice (JIO A-SBC, I-SBC), telecom software – ‘5G Radio, Core with IMS’ and best LTE core network product (HSS/HLR). 
• 2025: ‘Asia IP Elite Award 2025’ for commitment to world-class IP value creation.
• 2025: ‘Clarivate South Asia Innovation Awards 2025’ in the category of telecommunications. 
• 2025: ‘Small Cell Forum Mobile Network Awards 2025’ in the category of outstanding software and services products or technology. 
• 2025: ‘Cloud Service Innovator of the Year’ award at Data Cloud Awards 2025. 
• 2025: ‘Edge Impact Award’ at Data Cloud Awards 2025. 
• 2025: ‘Cloud Computing Award’ at Technology AI Awards 2025. 
• 2025: ‘Digital Transformation Award’ at Technology AI Awards 2025. 
• 2025: ‘TM Forum Excellence Awards 2025’ in the category of excellence in open digital architecture implementation. 
• 2025: ‘Aegis Graham Bell Award’ in the category of innovation in enterprise solution 2025: Recognised as ‘Top 20 Innovative Company’ at CII Industrial Innovation Awards 2025.
• 2025: Reliance Jio Infocomm received ‘Telecom Network Operator of the Year’ at the ET Telecom Awards 2025.
• 2026: ‘Aegis Graham Bell Award’ in the category of innovation in Gen AI – customer experience, sales and GTM intelligence. 
• 2026: ‘Golden Peacock Innovative Product/ Service Award 2026’ in the category of telecommunication for ‘JioBrain – agentic AI & autonomous intelligence suite.
• 2026: Reliance Jio Infocomm received ‘Innovative Product Voice & Data’ certificate at 33rd Convergence India Expo 2026 x 11th Smart Future Cities India Expo. 

History and milestones

• 2016: Launch of India’s first greenfield all-IP network and 4G services with VoLTE technology.
• 2017: Achievement of 100 million 4G customers in less than 180 days of commercial launch of the company’s services.
• 2017: Launch of ‘JioPhone’, a 4G feature phone with affordable data plans offered to consumers.
• 2017: Achieved market share of 42.67% of broadband customers in India in September 2017, within a year of commercial launch.
• 2018: Awarded the 1st rank in the Change the World Ranking 2018 published by Fortune, amongst a list of global companies.
• 2019: Launch of ‘JioFiber’, a fiber based fixed broadband service.  
• 2019: Divestment of fibre and tower assets of RJIL into Jio Digital Fibre Private Limited and Reliance Jio Infratel Private Limited (now Summit Digitel Infrastructure Limited), respectively.
• 2019: Incorporation of the company.
• 2019: RJIL became a wholly-owned subsidiary of the company.
• 2020: Transfer of Identified Liabilities from RJIL to RIL, pursuant to a scheme of arrangement amongst RJIL and certain classes of its creditors. 
• 2020: The company raised Rs 1,520,553 million from 13 investors.
• 2021: Launch of ‘JioPhone Next’, affordable smartphone powered by Pragati operating system (OS), an optimized version of Android, developed jointly with Google.
• 2022: RJIL acquired spectrum across 700 MHz, 800 MHz, 1800 MHz, 3300 MHz and in the 26 GHz bands, and acquired right to use spectrum in all 22 circles across India.
• 2022: Launch of India’s first standalone 5G network.
• 2023: Launch of ‘JioBharat’ phone, an entry-level, smart feature-phone for accelerating consumers’ transition from 2G to 4G network.
• 2023: Completed nation-wide roll-out of standalone 5G services in 98% of the census towns of India. 
• 2023: Launched ‘JioAirFiber’, a fixed wireless broadband access service.
• 2023: First operator in India to cross 10 million fibre broadband customers.
• 2024: Launch of ‘JioAICloud’, a secure cloud storage service for Indian consumers integrated with AI based functionality like face grouping and editing of photos.
• 2025: Achieved the largest base of fixed wireless access customers in India. 
• 2025: Achieved the Total Customer Base exceeding 500 million.
• 2025: Launch of ‘JioPC’, a cloud based native computing solution with pay-as-you-go features. 
• 2025: Partnership of the company with Reliance Enterprise Intelligence Limited, a joint venture between Reliance Intelligence Limited (a wholly-owned subsidiary of RIL) and a subsidiary of Meta Platforms Inc., for distribution of enterprise AI products.
• 2025: In partnership with Reliance Intelligence Limited, the company offered access to Google’s AI Pro plan to Jio Unlimited 5G users at no extra cost for 18 months.
• 2026: Achieved Total Customer Base exceeding 280 million for 5G services, creating the third largest 5G customer base in the world.