The company was originally incorporated under the Companies Act, 1956 as ‘Hexacom India Limited’, and was issued a certificate of incorporation on April 20, 1995 and subsequently, a certificate for commencement of business by the Registrar of Companies, NCT of Delhi & Haryana at New Delhi on April 26, 1995. Subsequently, the name of the company changed to ‘Bharti Hexacom Limited’, pursuant to a special resolution passed by its shareholders at its extraordinary general meeting (EGM) held on September 10, 2004 and a fresh certificate of incorporation was issued by the Registrar of Companies, NCT of Delhi & Haryana at New Delhi on December 2, 2004.

Bharti Hexacom is a communications solutions provider offering consumer mobile services, fixed-line telephone and broadband services to customers in the Rajasthan and the North East telecommunication circles in India, which comprises the states of Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura. It offers its services under the brand ‘Airtel’. It has a distinct strategy to premiumise its portfolio by acquiring and retaining quality customers and deliver an experience to them through its omnichannel approach and use of data science. It has a gamut of digital offerings to enhance customer engagement and differentiated customised offerings through family and converged plans under Airtel Black proposition. It undertakes prudent cost optimisation measures to improve its profitability and maintain an efficient capital structure with a comfortable leverage position. It continuously invests in network expansion, technology advancement and judicious spectrum investments. It also derives significant synergies from its relationship with its Promoter, Airtel, through the expansive digital infrastructure, digital experience and the digital services it provides to its customers.

Business area of the company

The company provides telephony (mobile and landline) and broadband services in Rajasthan and North East telecom circles in India. 

Key awards, accreditations or recognitions

• 2022: Received a letter of appreciation from the Department of Telecommunications for the efforts and contribution in the joint survey regarding mobile coverage testing conducted by Rajasthan Licensed Service Area, DoT from February 21, 2022 to March 14, 2022 along international borders in Rajasthan. 

Major events and milestones

• 1995: Incorporation of the company as ‘Hexacom India Limited’ and receipt of certificate for commencement of business from the RoC.
• 2004: The name of the company was changed to ‘Bharti Hexacom Limited’.
• 2011: Launch of 3G services in Jaipur, which was the company’s first launch in North India.
• 2015: Launch of 4G technology in Meghalaya’s capital Shillong, the first in the North East circle.
• 2016: Launch of Platinum 3G services to customers in Agartala in Tripura, Itanagar in Arunachal Pradesh, Imphal and Churachandpur in Manipur.
• 2016: Launch of its first 4G service in Ajmer, which marked the rollout of Rajasthan’s first 4G services followed by launch of 4G services in Kota and Jaipur.
• 2016: Launch of 15th Company-Owned-Company-Operated retail store in Rajasthan.
• 2016: Launch of 2G and 3G services to mobile services in towns of Lumla, Nafra and Longding in Arunachal Pradesh, which was the first time that customers in these towns gained access to 3G mobile services.
• 2017: The company entered into an agreement with USOF to provide 4G based mobile services in identified uncovered villages and along national highways under the USOF Scheme in Arunachal Pradesh, Manipur, Mizoram, Tripura and Nagaland.
• 2017: Received approval from DoT for the transfer of Tikona Digital Networks Private Limited 2300MHz spectrum in Rajasthan.
• 2019: Coverage of 4G network extended to 297 towns, 35,674 villages and over 20 million customers across Rajasthan.
• 2019: Transfer of demerged undertakings of Tata Teleservices Limited to Bharti Airtel Limited and the company.
• 2020: The company entered into an agreement with USOF to provide 4G based mobile services in identified uncovered villages and along national highways in Meghalaya.
• 2021: The company entered into an agreement with USOF to provide 4G based mobile services in identified uncovered villages under the USOF Scheme in Arunachal Pradesh.
• 2021: The company entered into an agreement with USOF to provide 4G based mobile services in identified uncovered villages in aspirational districts under the USOF Scheme in Rajasthan.
• 2021: Launch of Airtel Black.
• 2023: Launch of 5G services in Jaipur, Udaipur, Kota, Jodhpur, Ajmer, Alwar, Bikaner and Bhilwara in Rajasthan.
• 2023: Launch of Airtel 5G Plus services in Shillong and Meghalaya.
• 2023: Airtel customers in Itanagar can now experience fast network and enjoy speeds up to 20-30 times faster than the current 4G speeds.
• 2023: Launch of 5G services in the North-East, i.e., in Kohima in Nagaland, Itanagar in Arunachal Pradesh, Aizawl in Mizoram, Gangtok in Sikkim, Silchar, Dibrugarh and Tinsukia in Assam.
• 2023: Activation of Airtel 4G in Anini, Dibang Valley, Arunachal Pradesh.
• 2023: Crossed 1.7 million unique 5G customers on its network in the North East states of Arunachal Pradesh, Sikkim, Assam, Manipur, Meghalaya, Mizoram, Nagaland and Tripura.
• 2023: Extends 5G coverage to 50 districts of Rajasthan empowering 2.7 million customers.
• 2024: Introduction of in-flight roaming plans for customers.
• 2024: Launch of two next-gen stores in Agartala, Tripura.