NSB BPO Solutions was incorporated as NSB BPO Solutions Private Limited on April 25, 2005 under the Companies Act, 1956 with the Registrar of Companies, Madhya Pradesh & Chhattisgarh. The status of the company was changed to public limited and the name of the company was changed to NSB BPO Solutions Limited vide Special Resolution dated January 02, 2024 pursuant to conversion of the company into public limited company. The fresh certificate of incorporation consequent to conversion was issued on January 10, 2024 by the Registrar of Companies, Gwalior, Madhya Pradesh.

It is engaged in the business of providing Business Process Outsourcing (BPO) services specializing in the area of support services solutions. It provides wide range of support services such as Customer Care and Customer help line Call Centre for clients, Tele-sales, Tele collections, Digitization of documents, Processing of application and KYC forms, warehousing and archival, Payroll management, etc. It provides efficient and accurate services which is core value of the organization. It focuses on achieving delivery standards and providing quality solutions using the latest technology and industry best practices. With a team of skilled professionals, it offers a diverse range of services to support various aspects of its clients' business operations for an ultimate end to end business solutions for need of the client business. 

The company to achieve the delivery standards and providing the quality solutions uses the latest technology like Artificial Intelligence, Speech Analytics, Data Analytics and such other technological tools. The company offers its services to its clients, with a team of trained professionals, so that all the delivery parameters and agreed terms of Service Level Agreement are met to the satisfaction of the client. The company provides continuous learning and development for its employees to ensure they possess the necessary knowledge to meet evolving client demands. It provides services to start ups to mid-size and large corporates to fulfil their business outsourcing needs. It provides services in various industries namely Telecom, BFSI, E Retail, Insurance, Food Delivery, Hotels, State and Central Government Organisations, HealthCare, Education, etc. 

Its client list includes various telecom, bank, insurance, financial service companies, along with food delivery, health sector, education and State and Central Government offices, etc. Also, it helps its clients with its voice and non-voice support services, Back Office Processing Services to provide a comprehensive range of services across all industry sectors to clients who are in need of specialist assistance. Its services can be tailored to meet the needs of each client. It makes sure that it gives its clients with the best so that they can meet the different challenges presented by business environment. Besides, providing Business Process Outsourcing (BPO) services to its clients, it also involved in trading activity of FMCG and staples goods like Pulses, Sugar, Rice, dry fruits, fruits and vegetables etc. Due to its presence in various parts of the Country, it has geographical advantage in procurement of some FMCG and Staple items at an economical price and the same is supplied to various retailers as a B2B sales.

Business area of the company

The company is engaged in the business of providing Business Process Outsourcing (BPO) services specializing in the area of support services solutions. It provides wide range of support services such as Customer Care and Customer help line Call Centre for clients, Tele-sales, Tele collections, Digitization of documents, Processing of application and KYC forms, warehousing and archival, Payroll management, etc. It provides services in various industries namely Telecom, BFSI, E Retail, Insurance, Food Delivery, Hotels, State and Central Government Organisations, HealthCare, Education, etc. 

Business verticals of the company

• Voice Business Call Centre
• Back-office Business Outsourcing
• Payroll Management and
• Trading of Goods (FMCG)

History, major events and milestones

• 2005: Incorporation of the company. 
• 2010: Started Corporate Office in Noida 
• 2011: Company Crossed the turnover of Rs 50 crore first time. 
• 2013: Company achieved more than Rs 5 crore of PAT first time 
• 2017: Got Contract of SBI Cards (India's Largest Public Sector Credit Card Company)
• 2018: Awarded Call Centre Contract, first time in India to Set up a 24x7 Helpline for Road Users in India 
• 2024: Conversion of the company to Public Limited 
• 2024: Awarded contract worth Rs 3,973 lakh for UIDAI Call Center for 36 months 
• 2024: Awarded contract worth Rs 850 lakh for National Consumer Helpline for 36 months